Standard Chartered Bank Calls For Job Applications
Standard Chartered Bank Calls For Job applications for client manager. The renowned financial institution is looking to recruit a Client Manager to perform the below duties and responsibilities.
Duties And Responsibilities Of The Client Manager
A Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management.(standard chartered bank calls for job applications)
1. He should be responsible for pro-actively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship wellness.
2. The Client Manager will work to support the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.
3. Responsible for working with the Global Account Manager (GAM) and, where relevant, the Regional Account Manager (RAM) to deliver the SCB network to the bank’s clients.
4. Acts as a champion of the Bank’s brand, culture, and conduct standards
Purpose:
5. Develop and maintain an understanding of clients’ business needs and decision making processes, and identify new opportunities for the Bank to add value.
Partner with the broader coverage team of RMs, product specialists, and, where relevant industry specialist, as well as functional partners to deliver
A clear account plan based on an understanding of client needs and outcomes
6. Appropriate solutions for clients across relevant products(standard chartered bank calls for job applications)
client profitability, and meet commitments and financial performance objectives (revenue, costs, RoRWA, EVA etc.) agreed as part of the account planning and deal approval processes
Establish effective working relationships with key client contacts Maintain a strong working relationship with Risk, Legal, Compliance and other key stakeholders
Business Partnership
7. Provide direct support to the GAM/FAM for the assigned client portfolio as follows::
Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with IMO), credit monitoring (liaising with CA COE) and flow maintenance
8. Actively engage and collaborate with Clients, GAMs/ RAMs/FAMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.(standard chartered bank calls for job applications)
Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, IMO, CA, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded
9. Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant documentation: Credit (existing deals – Renewals/Amendments) & Other
10. Provide direct support to the GAM/FAM for the assigned client portfolio as follows:
Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with IMO), credit monitoring (liaising with CA COE) and flow maintenance
11. Actively engage and collaborate with Clients, GAMs/ RAMs/FAMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
Provide proactive support on account maintenance activities like documentation, reporting etc by engaging and collaborating with the client, IMO, CA, MDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded
12. Escalate issues/concerns relating to account maintenance activities to the CM Team Lead for follow up as relevant
Account Management & Portfolio Quality
13. Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, limit information, segment classification etc in SCI, WorkBench.
Annotate on past dues and excesses daily in the portfolio. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to CA and GAM/FAM.( standard chartered bank calls for job applications)
14. Review and follow up on Unsettled (FX) Past Due Trades reports & Failed trades reports with Operations
Support Loan Drawdown, Cash Management, Trade Offerings & Audit Confirmations
15. Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities
16. Seek transactional approvals as necessary (ie trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions.
17. Attend EAR/ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
18. Provide support on other projects as assigned ie CIB Client Surveys, other business initiatives
Support Network Delivery through documentation facilitation (passporting)
19. Arrange for stock inspections/valuations as required
See also Marketing Support Consultancy LTD Job Recruitment, 2021
Processes
20. Ensure adherence to all internal/regulatory policies & regulations
Co-ordinate with Ops/GSSC to rectify any ops related issues which can be resolved locally and issue Standard Instruction Form (SIFs) wherever required within authority( standard chartered bank calls for job applications)
21. Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes
Governance
22. Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
23. Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct.
24. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
25. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.(standard chartered bank calls for job applications)
26. Drive to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
27. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Other Responsibilities (Standard Chartered Bank Calls For Job Applications)
28. Embed here for good and Group’s brand and values in Ghana.
29. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Multiple functions (double hats); [Be ready to support on credit where required.
Ideal Candidate For The Job
Bachelor degree in Banking or Finance preferred.
Applicant must be ideally 3+ years experienced in banking or other relevant environment and should be Risk & AML certified as stipulated by Bank policy for Client Manager role.
Languages: English and/or local language skills as relevant to country requirements
How To Apply – (Standard Chartered Bank Calls For Job Applications)
CLICK HERE TO APPLY
Application closes on 10th February, 2022.
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